Shipping Policy

At Luminous Candles, we are committed to ensuring your candles arrive safely and promptly, so you can enjoy their premium scents as soon as possible. Below is our shipping policy for your reference:

Processing Time

All orders are processed within 1-3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and order size.
Estimated delivery times:
- Domestic Orders (Within the USA): 3-7 business days
- International Orders: 7-21 business days
  (Please note that delivery times may vary depending on customs and local courier services.)

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details to monitor the delivery progress.

Shipping Restrictions

We currently ship to [list regions or countries you serve].
Unfortunately, we cannot ship to P.O. Boxes or APO/FPO addresses at this time.

Customs, Duties, and Taxes

For international orders, customs fees, duties, and taxes may apply. These charges are the responsibility of the customer and are not included in the shipping cost.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery at info@luminouscandles.co
We will work with you to resolve the issue promptly, whether that involves a replacement or refund.

Local Pickup (Optional)

Customers in [specific area] can opt for local pickup at no extra charge. Select this option at checkout, and we will notify you once your order is ready.

Contact Us

For any questions or concerns regarding shipping, feel free to contact us at info@luminouscandles.co or call us at +1 (860) 710-6651

Thank you for choosing Luminous Candles! We look forward to brightening your space with our premium collections.