Shipping Policy

• We process and ship orders within 2-3 business days. Custom or bulk orders may require additional processing time.

• Shipping rates are calculated at checkout based on your location and chosen shipping method.

• We currently ship domestically and internationally. Delivery times vary depending on your location.

• Once your order is shipped, you will receive a tracking number via email. Luminous Candles is not responsible for delays caused by carriers.

Refund & Return Policy

• Due to the nature of our products, all sales are final. We do not accept returns or exchanges.

• If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damaged items, and we will arrange for a replacement or store credit.

• If you receive the wrong item, please notify us within 7 days of delivery, and we will send the correct product at no extra cost.

• Cancellations can only be made within 24 hours of placing your order. After this period, orders cannot be modified or canceled.

For any shipping or refund inquiries, please contact our support team at info@luminouscandles.co